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Discover Style & Comfort – Shop Premium Leather & Textile Wear for Men, Women, and Kids at Euro Fashion 24!
FAQ
1. How do I place an order?
Answer:
- Add your desired items to the shopping cart.
- Proceed to checkout and enter your shipping information.
- Select your preferred payment method and confirm your order.
- You will receive a confirmation email with your order details.
2. Which payment methods do you accept?
Answer:
- Major credit/debit cards (Visa, MasterCard, etc.)
- PayPal
- Bank transfers (where applicable)
- Check our Payment Options for full details.
3. Can I track my order?
Answer:
- Yes. Once your order ships, you’ll receive an email with a tracking link.
- Click on the link or visit the carrier’s website to view real-time updates.
4. Where do you ship, and how much does it cost?
Answer:
- We ship worldwide, offering Standard or Express shipping options.
- Shipping costs depend on your location, the weight of the package, and ongoing promotions.
- Refer to our Shipping & Delivery page for estimated rates.
5. Do you offer free shipping?
Answer:
- Yes, on qualifying orders that meet a certain minimum purchase amount.
- Check the banner or promotions on our homepage for current free shipping thresholds.
6. What if I order the wrong size?
Answer:
- You can return or exchange unworn items within the specified return period.
- Visit our Refund and Returns Policy page for details.
- Need sizing help? Check our Size Chart Guide before ordering.
7. How can I cancel or modify my order?
Answer:
- If your order hasn’t shipped yet, contact us immediately via support@eurofashion24.com.
- We’ll do our best to accommodate changes or cancellations before dispatch.
8. How does your “Made to Measure” service work?
Answer:
- Choose a design and provide your measurements (we offer a detailed guide).
- Our skilled artisans craft your garment to fit perfectly.
- Production typically takes 1–4 weeks, depending on complexity.
9. How do I return or exchange an item?
Answer:
- Initiate a return request within the return window (usually 14 days).
- Ensure items are in original, unworn condition with tags attached.
- Follow the instructions in our Refund and Returns Policy for a smooth process.
10. What should I do if my order arrives damaged or defective?
Answer:
- Contact us at support@eurofashion24.com immediately with photos of the damage.
- We will guide you through a return or exchange and cover any applicable shipping costs for damaged goods.
11. Do you have a physical store?
Answer:
- Currently, Euro Fashion 24 primarily operates online.
- Any local showrooms or pop-up events will be announced via our website and social media.
12. Can I change my shipping address after placing an order?
Answer:
- If your order hasn’t shipped, contact us right away.
- We will make every effort to update your details before dispatch.
13. Are there any import duties or customs fees for international orders?
Answer:
- Depending on your country’s customs regulations, you may be responsible for additional fees, duties, or taxes.
- Please check your local customs office for more information.
14. Do you offer gift cards or gift wrapping?
Answer:
- We offer digital gift cards, which can be purchased in various denominations.
- Gift wrapping options may be available during special seasons or holidays. Check our homepage or promotions.
15. How can I stay informed about new arrivals and promotions?
Answer:
- Subscribe to our newsletter for updates, promotions, and style tips.
- Follow us on social media: Pinterest, Instagram, and Facebook for the latest news.
16. What’s the best way to care for leather or textile products?
Answer:
- Follow the care instructions on the garment’s label.
- For leather items, use a gentle leather conditioner and store them away from direct sunlight.
- For textile clothing, wash according to the recommended temperature and settings.
17. Do you offer a loyalty or rewards program?
Answer:
- We may run seasonal rewards programs or special promotions.
- Sign up for our newsletter or create an account to receive notifications and exclusive offers.
18. How can I be sure I’m ordering the right size for my kids?
Answer:
- Refer to our Size Chart Guide, which includes children’s measurements and age-based charts.
- When in doubt, consider buying one size up to accommodate growth spurts.
19. Is there a way to confirm if a product is in stock?
Answer:
- Each product page displays current availability.
- If an item is out of stock or on backorder, the page will indicate the estimated restock date.
20. How do I contact Customer Service if I have more questions?
Answer:
- Email: support@eurofashion24.com
- Address: Av. da República 6 1º esq, 1050-191 Lisboa
Our team is ready to assist you Monday–Friday, 9 AM–5 PM (CET).
Thank you for choosing Euro Fashion 24! If you can’t find the information you need here, feel free to reach out—we’re always happy to help.
