This privacy policy describes the personal data collected or generated (processed) when you interact with Friskly Europe Lda through our website, digital experiences, mobile applications, stores, events, or one of our other products or services, all of which are part of Friskly Europe’s Platform (“Platform”). It also explains how your personal data is used, shared, and protected, what choices you have relating to your personal data, and how you can contact us.
WHO is Responsible for the Processing of Your Personal Data?
The Friskly Europe Lda entity responsible for processing your personal data depends on how you interact with Friskly Europe’s Platform and where you are located. In this privacy policy, “Friskly Europe,” “our,” “we,” or “us” refer to Friskly Europe Lda, which is responsible for your data. For any questions or concerns, you can reach out to our privacy team at support@eurofashion24.com.
WHAT Personal Data Do We Collect and WHEN?
We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our customer service, request communications, create an account, participate in our events or contests, or use our Platform. This personal data includes your:
We also collect additional personal data to enable particular features within our Platform, such as:
When interacting with our Platform, certain data is automatically collected from your device or web browser. This data includes:
KIDS
We comply with local laws and do not allow children to register on our Platform when they are under the legal age limit of their country. We will ask for parental consent for children participating in Friskly Europe experiences and events.
TOOLS to Manage What Personal Data We Collect
When using our Platform, we provide in-time notices or obtain consent for certain practices. For example, we obtain consent to use your location or send push notifications. We may obtain this consent through the Platform or using the standard permissions available on your device.
In many cases, your web browser or mobile device platform will provide additional tools to control when your device collects or shares particular categories of personal data. For example, you can manage cookie usage or location sharing.
WHY and HOW Do We Use Your Personal Data?
To Provide the Features of the Platform and Services You Request
When you use our Platform, we will use your personal data to provide the requested product or service. For example, if you make a purchase on eurofashion24.com, we will use the contact information you provide to communicate with you about the purchase.
If you use our Platform to track your orders, we will collect this personal data and store it so that you can review it on the Platform. In many cases, to use particular features within our Platform, you may need to provide Friskly Europe with additional data or consent to use particular data in a specific way.
To Communicate Information about Our Products, Services, and Promotions
When you consent, we will send you marketing communications and news about Friskly Europe products, services, and promotions that may be of interest to you. You can opt-out at any time.
Direct Marketing
If you are an existing customer of Friskly Europe, we may use the contact details you provided to send you marketing communications about similar products or services where permitted by applicable law (unless you have opted out).
Personalization
We may use the information that you provide to us, along with information from other Friskly Europe products or services, to personalize communications on products and services that may be interesting to you.
To Operate, Improve, and Maintain our Business
We use the personal data you provide to operate our business. For example, we use purchase information for accounting, audits, and internal functions. We may use personal data to help us diagnose technical problems and improve our Platform.
To Protect Rights, Property, or Safety
We may also use personal data to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests, or applicable law.
SHARING of Your Personal Data
Friskly Europe’s Sharing
Friskly Europe shares your personal data with:
PROTECTION and MANAGEMENT of Your Personal Data
Encryption & Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to protect your personal data.
International Transfers of Your Personal Data
The personal data we collect may be stored and processed in countries other than the country in which your data was originally collected. Regardless of where your personal data is transferred, we take measures to protect it as described in this privacy policy and in compliance with applicable law.
Retention of Your Personal Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy (unless a longer retention period is required by law). In general, we will keep your personal data for as long as you keep your account with us.
YOUR RIGHTS Relating to Your Personal Data
You have the right to request access to your personal data, request an electronic copy, correct your data if it is incomplete or inaccurate, or delete or restrict your data in certain circumstances. You can contact us at support@eurofashion24.com to exercise these rights.
Opting Out of Direct Marketing
You can opt-out of receiving Friskly Europe’s marketing communications by modifying your preferences in your account settings or by clicking on the unsubscribe link included in the emails.
COOKIES and Pixel Tags
Friskly Europe collects information using cookies and pixel tags to understand customer preferences and improve their online experience. Cookies are used to enable core functionality, personalized experiences, performance analytics, and personalized advertising. You can manage cookie preferences in your browser settings.
CHANGES to Our Privacy Policy
Our practices may change over time. If we decide to update our privacy policy, we will post the changes on our Platform. We encourage you to review our privacy policy periodically.
QUESTIONS and Feedback
We welcome questions, comments, and concerns about our privacy practices. If you wish to provide feedback or have questions, please contact us at support@eurofashion24.com.
Contact Information
For any privacy-related inquiries, please contact our Privacy Office at: Friskly Europe Lda, support@eurofashion24.com.
