How you can pay, and what happens to your details.

What you can pay with

If a method you expected is missing at checkout, it is because it is not offered for your country, currency or device rather than because something has gone wrong.

What we do not accept

Said plainly, because guessing wastes your time:

• Bank or wire transfer for retail orders. Trade accounts are different — see below.
• Cryptocurrency of any kind.
• Cash on delivery.
• Cheques.

Currency, VAT and what you actually pay

We sell in euros (EUR) and every price on the site includes VAT. The figure on the product page is the figure you pay; only shipping is added, and it is shown before you confirm.

If your card or PayPal account is in another currency, your provider converts at its own rate and may add a conversion fee. That is between you and them and we never see it, so the amount leaving your account can differ slightly from the euro total.

Business customers registered for VAT in an EU country other than Portugal can enter a valid VAT number at checkout. We validate it against the EU VIES database, and if it checks out the order is invoiced without Portuguese IVA under the reverse charge. A Portuguese VAT number does not remove the tax, because the supply is domestic.

Outside the EU, goods are invoiced without EU VAT, but your own country may charge import duty and local tax on arrival. That is covered on the shipping and delivery page.

When you are charged

Payment is taken when you place the order. The email that follows confirms we received it; the contract itself forms when we dispatch the goods, or for made-to-measure when we confirm production in writing. If we cannot accept an order after payment has been taken, we refund in full and promptly — the sequence is set out in our terms.

You will sometimes see a temporary authorisation on your statement before the charge settles. That is your bank reserving the amount, not a double charge, and it clears on its own.

Security, and what we never see

Card details are entered directly into the payment provider’s own secure environment. They do not pass through our server, we cannot retrieve them, and they are not in our database or our backups. If you pay by PayPal we see even less — only that the payment succeeded.

The entire site runs over HTTPS. What we hold against your order is the payment method type, a transaction reference and the amount, which is what we need to issue an invoice and process a refund.

If a payment is refused

Payments are screened automatically for fraud by the payment providers, and a transaction can be declined by that screening or by your own bank. We do not see the reason, and neither the provider nor your bank will tell us — they will tell you.

The usual causes are an address that does not match the one your bank holds, an international transaction your bank has blocked by default, insufficient funds, or an expired card. Trying a different method often works immediately.

If a refused payment leaves a pending amount on your statement, it releases by itself, typically within a few working days. If it does not, your bank can clear it faster than we can.

If you believe a payment was wrongly declined, write to us. We will tell you what we can see, which is usually less than you can, and say honestly where the decision was not ours.

Refunds

Refunds go back to the method you paid with. We cannot send a refund somewhere else — not to a different card, not to a bank account — because the payment providers do not permit it and because that restriction is what stops refunds being used to launder money.

Timings, what we refund and when the clock starts are all on the refund and returns policy page.

Trade and wholesale accounts

Business accounts buying at trade prices work differently: payment terms are agreed per account, new accounts normally start prepaid, and bank transfer is available once terms are in place. Details are on the wholesale and dropshipping page.

Questions about a payment