Thank you for shopping at EuroFashion24.com. We want you to be fully satisfied with every item you purchase. If you are not happy with your purchase, we are here to help. This refund and returns policy describes how you can return or exchange items, and it applies to purchases made through our website.
14-Day Return Policy
If for any reason you are not satisfied with your purchase, you can return the item(s) within 14 days of receiving your order. Please ensure that items are returned in their original condition, unworn, unwashed, with all tags attached, and in the original packaging.
To initiate a return, please contact our customer support at support@eurofashion24.com. Our team will guide you through the return process and provide the necessary return authorization. Please note that returns without prior authorization may not be accepted.
Return Address
Please send all return items to the following address:
Euro Fashion 24 Av. da República 6 1º Esq 379 1050-191 Lisboa Portugal
Refund Process
Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take up to 5-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Please note that original shipping charges are non-refundable. If you are returning an item due to a manufacturing defect or a fulfillment error on our part, we will also refund your return shipping costs.
Exchanges
If you wish to exchange an item for a different size or color, please contact us at support@eurofashion24.com. We will assist you in arranging an exchange, subject to availability. Please note that all exchanges must also be initiated within the 14-day return window and must meet the same return conditions as described above.
Conditions for Returns
Items must be returned in their original condition: unworn, unwashed, with all tags attached, and in the original packaging.
Certain items, such as personalized or made-to-measure items, may not be eligible for returns unless they are found to be defective or damaged upon receipt.
Friskly Europe Lda reserves the right to refuse returns that do not comply with our return conditions.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@eurofashion24.com. We will work with you to resolve the issue, either by providing a replacement or offering a refund.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item being returned is defective or we made an error in the order fulfillment. We recommend using a trackable shipping method to ensure your return reaches us safely.
Contact Us
If you have any questions about our refund and returns policy, please contact us at support@eurofashion24.com. We are here to assist you and make your shopping experience with EuroFashion24.com as smooth as possible.
