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Order status
Enter your order number and the email address you ordered with. If your order has shipped you will also have had a tracking link by email — that link is usually more detailed than this page, because it comes from the carrier directly.
Your order number is in your confirmation email, and on your invoice. It is the number on its own — no hash, no prefix.
Two things look like a problem and usually are not. Tracking can take 24 to 48 hours to start showing movement after dispatch, and it often sits unchanged for several days while a parcel clears customs. Neither means the parcel is lost.
If it has genuinely stalled, or the page cannot find your order, email us with your order number. As the sender we can open an enquiry with the carrier, which you generally cannot do yourself.
| Delivery times and costs | Shipping and delivery |
|---|---|
| Sending something back | Refund and returns policy |
| Something is faulty | Consumer rights and guarantee |
| Ask a person | Contact us · info@eurofashion24.com |
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