Online Dispute Resolution

Online Dispute Resolution – Euro Fashion 24

At Euro Fashion 24, we value our customers and strive to provide a seamless shopping experience. In the event of a dispute or concern, we encourage you to reach out to us directly so we can address the issue promptly.

1. Contact Us First

• Email: support@eurofashion24.com
• Phone: +351 961 117 777
• Address: Euro Fashion 24, Av. da República 6 1º Esq 379 1050-191 Lisboa, Portugal

We are committed to finding a fair and effective resolution for any issues that may arise. Our customer service team will make every effort to respond to your queries and resolve disputes in a timely manner.

2. EU Online Dispute Resolution (ODR) Platform

For consumers residing in the European Union (EU), the European Commission provides an Online Dispute Resolution (ODR) platform aimed at helping consumers and traders resolve disputes out of court. You can access the ODR platform via the following link:

EU Online Dispute Resolution Portal

This portal allows you to submit a complaint regarding a product or service purchased online, and helps you find a neutral third party (“dispute resolution body”) to handle your case.

3. Our Commitment

1. Transparency: We will keep you informed about the progress of your dispute or complaint at every stage.
2. Fairness: We are dedicated to treating all parties involved in the dispute fairly and respectfully.
3. Timely Response: We strive to respond to dispute resolution requests quickly, ensuring minimal delays.

4. Scope of ODR

• Eligible Complaints: The ODR platform is primarily designed for consumer disputes arising from online purchases within the EU.
• Non-Eligible Complaints: Business-to-business (B2B) complaints or issues that fall outside consumer law are not handled by the ODR platform.

5. Further Assistance

If you need additional guidance or support in submitting a complaint, please feel free to contact our customer service team. We value your feedback and are here to help you resolve any issues related to your Euro Fashion 24 shopping experience.

Thank you for choosing Euro Fashion 24. We appreciate your trust in our brand and will continue to work diligently to ensure your satisfaction.