The agreement between us.

Who you are contracting with

Full registration details are on our company details page. Where these terms say “we”, “us” or “our”, they mean that company.

Who can buy

You must be at least 18 and legally able to enter a contract. We sell clothing for children, but the customer is the adult placing and paying for the order.

You may buy as a consumer or as a business. Consumers get the statutory protections described below; business buyers do not, and a separate section at the end sets out what changes. If you are buying to resell, that is a trade arrangement — see our wholesale and dropshipping page rather than ordering through the retail checkout.

How a contract is formed

This matters more than it looks, so it is set out step by step:

• Everything on the site is an invitation to order, not an offer we are bound by.
• Placing an order is your offer to buy at the price shown.
• The email you receive immediately afterwards acknowledges that we got the order. It is not our acceptance.
• The contract is formed when we dispatch the goods, or for made-to-measure when we confirm in writing that we are starting production. Only what we actually dispatch or confirm is covered.

Until that point we may decline an order. We would only do so for a real reason — the item is not in stock, the price or description was wrong, we cannot deliver to your address, payment was refused, or the order fails a fraud check. If we decline after taking payment, we refund in full and promptly. We do not keep your money for an order we did not accept.

Prices, VAT and errors

Prices are in euros and include VAT. Shipping is added at checkout and shown before you pay, so the total at checkout is the total you pay. Import duty outside the EU is separate and is dealt with below.

Prices can change, but a change never affects an order we have already accepted.

We try hard to price correctly. If an obvious error slips through — a jacket at a fraction of its real price, a misplaced decimal — we are not obliged to supply at that price. We will contact you, explain, and give you the choice of paying the correct price or cancelling for a full refund. We will not simply charge you the difference.

Where we show a product as reduced, the previous price shown is the lowest price we charged for that item in the 30 days before the reduction, as EU price-indication rules require.

Payment

The methods available to you are shown at checkout and listed on our payment options page. Payment is taken when you place the order. If your payment provider later reverses or refuses it, the contract does not take effect and we will tell you.

Your card details are handled by the payment provider and never reach our server. Fraud screening is carried out by those providers, and a payment can be declined as a result of their checks rather than ours.

Goods remain our property until we have been paid in full. Risk in the goods — damage or loss — passes to you when you, or someone you have nominated other than the carrier, take physical possession of them.

Delivery

Delivery times shown on the site and at checkout are estimates based on the carrier and destination, not guarantees, and we are not responsible for delay caused by customs, weather, industrial action or anything else genuinely outside our control.

That said, we will deliver within 30 days of the contract being formed unless we agree a longer period with you — which is common for made-to-measure and always quoted in advance. If we miss that deadline and a later date does not suit you, you may cancel and we will refund you in full.

Outside the EU, import duty, local tax and customs handling fees may be charged on arrival. These are set by your government, are payable by you, and we cannot calculate or absorb them. Details are on our shipping and delivery page.

Changing your mind

As a consumer buying at a distance you have 14 days from receiving the goods to withdraw without giving a reason, and a further 14 days to send them back. Full mechanics, including the model withdrawal form, are on our refund and returns policy, which forms part of these terms.

Goods made to your own measurements or specification are excluded from this right, because they cannot be sold to anyone else. That exclusion is set by law and applies only to changing your mind — it never affects your rights if the item is faulty.

If something is faulty

Separately from the 14-day right, goods must match their description and be fit for normal use. Under Portuguese law the legal guarantee runs for three years from delivery. Within it you may require repair or replacement and, where neither is possible or proportionate, a price reduction or cancellation of the contract.

We pay the return postage on anything faulty, damaged in transit or not what you ordered. The detail is on our consumer rights and legal guarantee page.

Made to measure

Because these garments are cut to your specification, a few additional terms apply:

• We produce from the measurements and specification you give us. Please check them — a garment made accurately to wrong measurements is not a fault.
• We quote the lead time before starting, and the contract forms when we confirm production rather than on dispatch.
• Changes are possible before cutting begins and not afterwards. We will tell you when that point is reached.
• Natural materials vary in grain and shade between hides. Reasonable variation is a property of leather, not a defect.
• The 14-day withdrawal right does not apply. The three-year legal guarantee does, in full.

Your account

You do not need an account to buy — guest checkout is available. If you create one, keep your password to yourself and tell us promptly if you think someone else has used it.

We may suspend or close an account where it is being used fraudulently, to abuse the returns process, or in breach of these terms. If we do, we will tell you why, and it does not affect orders already accepted or any refund you are owed.

Reviews and anything you post

Only customers who actually bought the product can leave a review of it — the store checks the purchase before a review is published, which is how we ensure reviews come from real buyers.

What you write stays yours. By posting it you give us a non-exclusive, royalty-free licence to display and reproduce it in connection with the shop and its promotion. Please post only material you own or are entitled to use. We may remove content that is unlawful, abusive, misleading, or posted to attack a competitor, and we will tell you if we do.

Our content

The photography, product descriptions, measurement charts, design and code on this site are ours or licensed to us, and are protected by copyright. Browsing, saving pages and printing for your own use is fine.

What is not fine, without our written permission: copying our photography or descriptions into another shop or marketplace listing, systematic scraping or harvesting of the site, reselling access to it, or using our name and branding as your own. Approved wholesale and dropshipping partners are separately licensed to use our product images and copy — that licence comes with the account and is described on the wholesale and dropshipping page.

Our liability to you

Most terms like this try to exclude everything, which under EU law simply makes them void and leaves the seller with nothing. So here is the honest position.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for defective products under product liability law, or for anything else that cannot be limited by law. Any attempt to do so would be ineffective anyway.

Subject to that, if we fail to comply with these terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss that was not foreseeable to both of us when the contract was formed.

We supply goods for domestic and private use. If you use them commercially, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

The site is provided as it is. We take care with product information, but small variations in colour between a screen and a garment are a property of screens rather than a breach by us.

Events outside our control

Neither of us is liable for failing to perform because of something genuinely beyond reasonable control — extreme weather, war, civil unrest, epidemic, industrial action, carrier or utility failure, or acts of government. If such an event materially affects your order we will contact you, and you may cancel and receive a full refund for anything undelivered.

Business and trade customers

If you are buying in the course of a business, you are not a consumer and this section replaces the consumer-specific terms above.

• The 14-day withdrawal right does not apply. Returns are by agreement only.
• The consumer legal guarantee does not apply. We warrant that goods will match their specification on delivery, and you must notify us of any shortage, damage or non-conformity within 7 days of receipt.
• Our total liability in connection with an order is limited to the amount you paid for it, and we exclude liability for loss of profit, business, goodwill or anticipated savings.
• Payment terms, minimum quantities and trade prices are agreed per account, and title passes only on full payment.
• These terms and Portuguese law govern, and the courts of Lisbon have exclusive jurisdiction.

Trade arrangements are described on our wholesale and dropshipping page. Where an individual signed agreement conflicts with this page, the signed agreement prevails.

Changes to these terms

We may update these terms, and the date at the top always shows the current version. The terms that apply to your purchase are the ones in force when your order was accepted — a later change never applies retrospectively to a contract already made. Continuing to browse the site is not how you agree to anything; the checkbox at checkout is.

Governing law, and where you can bring a claim

These terms are governed by Portuguese law. For consumers that choice is subject to an important limit, which we state because it is the law rather than because it helps us: it cannot deprive you of the protection of any mandatory consumer rules of the country where you habitually live. If your own country protects you more, that protection still applies.

As a consumer you may bring proceedings in the courts of the country where you live, and we may only bring proceedings against you there. Before anyone goes near a court there are free alternatives, set out on our consumer disputes page.

General

• If any term is found unenforceable, the rest continue in force and the offending term is read down to what is permitted.
• If we do not insist on something immediately, that is not a waiver and we may still insist later.
• We may transfer our rights and obligations to another business, and will tell you if we do. Your rights are unaffected. You may not transfer yours without our written consent.
• This contract is between you and us. Nobody else may enforce it.
• These terms, the policies they link to, and your order confirmation are the whole agreement between us.

Contact