The guarantee, in detail.

Three years, not two

Under Decreto-Lei n.º 84/2021, which implements EU Directive 2019/771, the legal guarantee on movable goods in Portugal is three years from delivery. The EU minimum is two; Portugal went further, and because you are buying from a Portuguese seller you get the longer period.

It is free, automatic, and applies whether or not anyone mentioned it when you bought. No shop can shorten it, and nothing in our own terms tries to.

What “conformity” means

The guarantee is not limited to things that arrive broken. Goods must conform to the contract, and that is a wider test than most people expect. An item conforms when it:

• matches the description, type and quantity we gave, including the material, and has the qualities of any sample or model you were shown;
• is fit for the purpose clothing of that kind is normally used for;
• is fit for any particular purpose you told us about before buying and which we accepted;
• has the durability, quality and performance that is normal for goods of that type and which you could reasonably expect — including from what our product page, photographs or advertising said about it;
• comes with the accessories and instructions you would reasonably expect.

So a jacket whose stitching fails after four months is not conforming, even though it was fine on arrival. Durability is part of the test, and it is the part sellers most often hope you have not read.

What is not a defect: reasonable variation in grain, shade and texture between hides, which is characteristic of genuine leather, and ordinary wear from use over time. Our care guide explains the difference.

Who has to prove what

This is the most valuable part of the guarantee and the least known.

For the first two years after delivery, if a fault appears it is presumed to have existed at delivery. You do not have to prove anything about why it failed. If we disagree, the burden is on us to show the item was sound when it left us — not on you to show it was not.

After that, within the remaining year of the three, the presumption falls away and the burden shifts to you.

In practice: report a fault in the first two years and you simply report it. We are the ones who have to make a case, if we want to make one.

What you can require, and in what order

The law sets a sequence rather than leaving it to our discretion.

You can cancel outright for a minor defect only where repair and replacement are both unavailable. For anything significant, cancelling is on the table from the start.

How to make a claim

Email us with your order number, what is wrong and photographs showing it. Do not send the item back before we have replied — we will tell you where it needs to go and arrange the postage at our cost.

We will tell you what we propose and why. If we think a claim falls outside the guarantee we will explain our reasoning rather than simply refusing, and you keep every route on the consumer disputes page if you disagree.

This is not a warranty we invented

Some sellers offer a commercial warranty alongside the legal guarantee, and then describe the legal guarantee as though it were their own generosity. The distinction matters:

• The legal guarantee is granted by law, lasts three years, is free, and no seller can reduce or remove it.
• A commercial warranty is a voluntary extra. It can only ever add to your rights, never replace them, and it must say so in writing.

We do not currently offer a separate commercial warranty. What you have is the statutory three years, which is longer than most warranties on sale anywhere.

Made-to-measure and the guarantee

Goods cut to your own specification are excluded from the 14-day right to change your mind, because they cannot be sold to anyone else. They are not excluded from this guarantee.

A made-to-measure garment that is badly made, uses the wrong material, or does not match what was agreed is non-conforming like anything else, and every remedy above applies in full. The only thing outside it is a garment made accurately to measurements that turned out to be wrong.

Where this sits alongside everything else

This page summarises your statutory rights in plain language. It is not legal advice, and where it and the law differ, the law prevails.